At FitHer Studio, we want you to feel confident shopping with us. Every piece of activewear is carefully inspected before dispatch to ensure quality. This Return & Refund Policy explains when and how returns, exchanges, and refunds may be applied.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item is unused, unworn, unwashed, and in original condition.
  • The product includes its original tags, labels, and packaging.
  • Proof of purchase (receipt or order confirmation) is provided.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Worn, washed, or used activewear.
  • Undergarments, sports bras, leggings, or items that directly contact skin (unless defective upon delivery).
  • Clearance or sale items marked as final sale.

3. Damaged, Defective, or Incorrect Products

If your order arrives defective, damaged, or different from what you ordered:

  • Contact us immediately at info@fitherstudio.store with your order details and product photos.
  • Once verified, we will arrange a replacement, exchange, or refund.
  • In these cases, FitHer Studio covers return shipping costs.

4. Refund Process

  • Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be issued through your original payment method (Cash on Delivery adjustments, JazzCash, or EasyPaisa).
  • Processing times may vary depending on the payment provider.

5. Exchanges

  • Exchanges are allowed for eligible products if the requested size, color, or style is available.
  • If not available, you may choose another product or request a refund.

6. Shipping Costs

  • Customers are responsible for return shipping costs in voluntary cases (e.g., wrong size ordered, change of mind).
  • Shipping fees are non-refundable, unless the return is due to our mistake (damaged, defective, or wrong item sent).

7. Contact Us

If you need help with a return, exchange, or refund, please contact us:

📧 Email: info@fitherstudio.store
🌐 Website: fitherstudio.store
📍 Address: 1st Floor, Al-Rehman Chamber, 79 East AKM Fazl-ul-Haq Rd, Block G, G 7, Pakistan